CS teams that stopped losing renewals they could've saved.
Companies using Vendarix typically catch 3–5 at-risk accounts per month that their existing health scores never flagged.
How they use Vendarix.
Health scores built entirely on CRM activity log. Support escalations not visible to CSM team.
Caught a $42K at-risk account 6 weeks before renewal. CSM intervention saved the contract.
Using NPS alone as churn signal. 6 accounts went quiet before CSM noticed.
Vendarix flagged usage decay + ticket volume spike combination 8 weeks before 6 at-risk renewals.
Small CS team (2 CSMs) needed automation for triage. Manual review not scalable.
Playbooks auto-queued CSM tasks for every risk threshold breach. CSM time on proactive vs reactive flipped 30/70 to 70/30.
In their own words.
The dual-signal approach is the thing that finally made sense to me. NPS was lying. Usage was lying. Put them together and you start seeing the real picture.
Implementation was three days. I've spent more time configuring Slack channels than setting up Vendarix.
With two CSMs and 200 accounts we couldn't do manual triage. Vendarix gives us Gainsight-level signal clarity without the Gainsight implementation budget.