Built by someone who watched too many accounts churn without warning.
Malik Johnson spent years building customer success programs at B2B SaaS companies and kept hitting the same wall: your CRM shows red after the customer's already checked out. The signals were there — in the product logs, in the support queue — but nobody was connecting them. Vendarix is the tool he wished existed.
We believe churn is predictable — if you're reading both the product and the conversation.
Most CS platforms look at one stream. We fuse two. That's the entire thesis.
The team behind Vendarix.
Previously led customer success and retention programs at multiple B2B SaaS companies. Built Vendarix to solve the signal-gap problem he kept encountering in the field.
Full-stack ML engineer. Previously built NLP scoring pipelines for enterprise CX teams. Joined Vendarix to make dual-signal scoring accessible beyond just large enterprises.
Former CS manager at a workflow automation SaaS. Now ensures Vendarix customers get their integrations live in under a week and their first at-risk accounts flagged within days.
How we build.
Signal clarity over dashboard noise
We add one score and three playbooks — not a 47-tab platform that nobody opens.
Fast integration, real value
Vendarix is live in days. Our test: your CSM sees their first at-risk account before the end of their first week.
Mid-market by design
We're built for CS teams of 2–10 people managing 200–3,000 accounts. Not enterprise, not PLG. The missing middle.
Tampa, Florida
Based in Tampa, FL — a city building serious enterprise SaaS infrastructure.
400 North Ashley Drive, Suite 2600, Tampa, FL 33602