We built Vendarix because CS teams deserve a real early warning system.
Not another dashboard that tells you what already happened. A system that sees the risk coming — and does something about it before the cancellation email lands.
7 years in CS. One painful lesson.
Malik spent 7 years in customer success roles at SaaS companies — the last four as a CS leader managing a 400-account portfolio.
He watched $2M in ARR churn across a 12-month stretch because his team had no early warning system. The health scores they had were lagging indicators — by the time the dashboard flagged a problem, the customer had already made their decision internally. The playbooks were manual and inconsistently applied. The data lived in three different tools that didn't talk to each other.
He started Vendarix in 2025 to build what he wished he'd had: a system that fuses all the signals into one score, detects risk early, and fires the right playbook automatically — so the CSM has 60 days to act, not 6 hours after the cancellation request lands.
"CS teams at SaaS companies keep losing accounts they could have saved — they find out at the cancellation request, not 60 days before. I built Vendarix to close that gap."
— Malik Johnson, Founder & CEO
Three things we don't compromise on.
The signals are all there — in your product analytics, your support inbox, your billing system. Vendarix assembles them into one number your CSM can act on without writing a single SQL query.
Acquiring a new customer costs 5–7x more than retaining one. Net Revenue Retention above 120% is what separates SaaS companies that compound from those that grind. The CS team drives that number — and most CS tooling treats retention as a reporting problem, not an intervention problem.
Reminders get snoozed. Playbooks don't. When a risk threshold is crossed, Vendarix triggers the right action before a human even sees the notification.
Small team. Deep domain knowledge.
Three people. One CS practitioner who lived the problem, one product leader who spent years building CS tooling, one engineer who's been wiring data pipelines since before Segment made it easy. No outsourced dev. No generalist hires.
7 years in B2B SaaS customer success, including four years managing a 400-account portfolio. Watched $2M in ARR churn in a single year because the tooling was too slow. Built Vendarix to close that gap.
Led product at two B2B SaaS companies focused on data products and CS tooling. Shaped how the health score model surfaces signals and how playbook triggers are configured by non-technical CS Ops teams.
7 years building event ingestion pipelines and scoring systems at SaaS companies. Owns the signal ingestion architecture and the composite health score model — including how 40+ signals are weighted and updated daily.
Ready to stop losing accounts you could have saved?
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