See churn risk 60 days before the cancellation email.

Vendarix fuses product telemetry, support sentiment, and billing patterns into one health score — then fires your CSM playbooks automatically.

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Built for CS teams managing 200+ accounts. No 6-month implementation.

Trusted by CS teams at growing B2B SaaS companies

Koravel Straven Inc Quilotech Nexford Labs Bricksway
73%
of CS teams learn about at-risk accounts only after the cancellation request lands.
The 60-day gap

Source: Vendarix beta cohort data, 2025.

The rearview mirror problem

Your health scores are a rearview mirror. By the time usage drops show up in your weekly dashboard, the account decision has already been made internally.

The customer already talked to your competitor. The budget meeting already happened. The internal Slack message already said "let's not renew."

WITHOUT VENDARIX Signal fires Cancellation CSM never told WITH VENDARIX Detected D+0 Playbook fires Account saved CSM has 60 days to act
How it works

Three phases from signal to saved account

No data engineering backlog. Connects to your stack and starts scoring accounts in under 2 hours.

1
40+ data signals fused per account

Ingest

Connect your product analytics, Zendesk or Intercom support inbox, and Stripe billing data. Native integrations — no ETL, no custom code.

2
Updated daily · 0–100 composite score

Score

ML model synthesizes signals into a single account health score, trend velocity (improving/declining/flat), and risk tier classification.

3
Zero-click automation when risk crosses threshold

Act

Playbook auto-triggers CSM tasks, outbound email sequences, and exec Slack alerts — calibrated to risk tier. Your team acts before the problem compounds.

Core capabilities

Everything a CS team needs to stop reactive firefighting

40+ signals, one score. Updated daily.

Health Score Engine

Product usage frequency, feature adoption depth, support sentiment, billing behavior — fused into a single 0–100 composite score with trend direction and risk tier.

Risk tier crosses threshold → zero clicks needed

Playbook Automation

Risk tier crosses threshold → CSM gets assigned task, account gets first email, exec gets Slack ping. No manual intervention required.

90/60/30-day countdown for every account

Renewal Timeline Board

See every renewal at risk — 90, 60, and 30 days out — before QBR season forces the conversation. Color-coded by health tier.

Live behavioral shift detection

Account Intelligence Feed

Real-time feed of behavioral shifts: login frequency drop, support ticket spike, billing page visits. Every signal surfaced the moment it happens.

Outcome data

Results from teams using Vendarix

62
days average early warning lead time
before the cancellation request
18%
average improvement in gross retention rate
teams using automated playbooks
4 hrs
saved per CSM each week on manual account review
based on beta cohort data

Connects to your existing stack in under 2 hours.

Native integrations — no custom ETL, no data engineering backlog.

See all integrations
What CS leaders say

Accounts saved, not just reported

"We saw the risk signal on Koravel's account 58 days before they churned. Playbook fired automatically, CSM saved it. That one account paid for Vendarix 4 times over."

Sarah Okonkwo
VP Customer Success, B2B SaaS (300 accounts)

"I stopped dreading QBR season. The renewal board shows me exactly which accounts need executive attention, three months out. We walk in prepared now."

Derek Brancroft
Head of CS, Vertical SaaS

Stop finding out after the fact.

Start your free trial — full feature access, 14-day window, no credit card required.

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Questions? Talk to Malik directly: [email protected]