One health score that actually predicts churn.
Vendarix builds a composite signal from everything your customer does — product, support, billing — not just the activity your team remembers to log.
40+ signals. One score. Updated daily.
Most CS health scores are really just CRM activity scores — the fields your team happened to fill in. Vendarix pulls from every system your customer actually touches, whether or not a CSM logged anything.
Every data source that predicts account health, fused into one composite score with trend direction and risk tier classification.
- Product usage frequency and session depth
- Feature adoption depth across key workflows
- Support ticket volume and sentiment score
- Billing page visit frequency
- Downgrade attempts and payment failure events
- Login cadence drop vs. 30-day average
- NPS survey response rate and score
0–100 composite score + trend direction (improving / declining / flat) + risk tier (Healthy / Watch / At-Risk / Critical)
Risk crosses threshold. Playbook fires. No clicks.
Define the rules once. Vendarix evaluates every account, every hour. When trigger conditions are met — score below threshold, trend declining, duration confirmed — the playbook fires automatically. Not a notification. An action.
Health Score drops below 55 AND trend direction = declining for 7+ consecutive days
TRIGGER // conditions evaluated hourly
health_score < 55
AND trend == "declining"
AND duration >= 7 // days
AND playbook_active == false
ACTIONS
assign_task:
type: "schedule_ebr"
owner: "account.csm"
due_in_days: 14
send_email:
sequence: "value-check-3-touch"
from: "csm"
delay_hours: 2
alert:
channel: "#cs-alerts"
severity: "at-risk"
include: "account.name, score, trend"Every at-risk renewal. 90 days out.
Stop walking into QBR season with a spreadsheet and a prayer. The Renewal Board sorts every account by days to renewal, cross-referenced against health tier — so you know which $120K renewal needs executive intervention in October, not the week the contract expires.
Every behavioral shift, the moment it happens.
Weekly health score refreshes miss the 6-hour window when a billing page visit pattern or an export-feature support spike tells you everything. The Account Intelligence Feed surfaces behavioral shifts the moment they register — not on Monday morning.
Built for CS teams who hate surprises.
Vendarix is not a CRM add-on, a ticketing dashboard, or a lagging NPS aggregator. It's a dedicated churn risk system — full feature access from day one, 14-day trial, no credit card.