Your stack, connected in under 2 hours.
Native integrations with CRM, support, billing, and product analytics tools — no custom ETL, no data engineering backlog.
Customer Relationship Management
Support & Customer Communication
Billing & Subscription Management
Product Usage & Behavioral Analytics
Team Alerts & Communication
Send any signal. Score anything.
For CS Ops teams with internal event sources that don't map to a native integration — custom product instrumentation, warehouse exports, in-house billing systems. POST any account event to the Vendarix API and it feeds the health score model the same day.
- REST API with API key authentication
- Custom event schema — send any account signal with arbitrary properties
- Batch and real-time event ingestion endpoints
- Available on Growth and Scale plans
// Custom event ingestion
POST https://api.vendariq.com/v1/events
{
"account_id": "acc_straven_001",
"event_type": "feature_disabled",
"timestamp": "2026-04-12T14:30:00Z",
"properties": {
"feature": "bulk_export",
"triggered_by": "user_action"
}
}
// Response
{
"status": "accepted",
"score_refresh": "within 1 hour"
}Designed with your IT review in mind.
Vendarix ingests customer behavioral data — product events, support history, billing signals. We designed the system with your IT security questionnaire in mind. Here's the honest picture, without inflated compliance claims.
We are implementing SOC 2 Type II control requirements by design. We do not yet hold a certification — no misleading claims. We will share our security posture documentation on request.
All customer data encrypted at rest using AES-256. All data in transit secured via TLS 1.3. No unencrypted data paths.
All data stored and processed in US-based infrastructure. No cross-border data transfers by default. Suitable for US-based B2B SaaS accounts.
Account event data retained for 90 days by default. Longer retention available on Scale plan. Data deletion on account cancellation within 30 days.
Don't see your tool?
We add integrations based on what CS teams actually need — not a product roadmap built in a vacuum. Tell us what tool you're running and we'll give you an honest timeline.
Email us directly: [email protected]