See the churn signal before the health score does.
Vendarix fuses product usage telemetry and support ticket sentiment into a single account risk score — then fires your CSM playbooks automatically.
Trusted by CS teams at growing B2B SaaS companies
Your CRM health score only sees what gets logged.
Product telemetry lives in your analytics stack. Support sentiment lives in Zendesk. Your CSM sees neither — until renewal is 30 days out. Vendarix pulls both signals together and scores risk before the account goes quiet.
Two signals. One score. Zero guesswork.
Usage Telemetry
Session frequency, feature adoption depth, login cadence — normalized across your product's event stream.
Ticket Sentiment
Frustration signals in support tickets scored in real time: complaint volume, escalation rate, unresolved threads.
Combined Risk Score
Proprietary fusion model weighs both signals against cohort baselines. Outputs a 0–100 risk score per account, updated daily.
From raw signals to CSM action in under 24 hours.
Connect
Link your CRM, product analytics, and support tools in minutes using native connectors.
Score
Vendarix processes both signal streams nightly and assigns each account a freshly calibrated risk score.
Act
Triggered playbooks notify your CSM, update CRM health fields, and queue next-best-action tasks automatically.
What CS teams are saying.
We were watching a $42K account go quiet. Vendarix flagged the usage drop plus three escalated tickets we hadn't connected — our CSM reached out before renewal and saved it.
Our old health score was entirely CRM-fed. Adding the Zendesk signal through Vendarix doubled our early-warning accuracy. We caught six at-risk accounts last quarter that the dashboard never showed.